SHIPPING AND DELIVERY

SHIPPING AND DELIVERY

Flo & Frankie Is Based In Auckland, New Zealand

FREE SHIPPING | NZ

Free shipping when you spend over $120 within New Zealand.

*Does not apply to gift cards or credits

DELIVERY COSTS | NZ

Flat Rate Shipping | Rest Of New Zealand $6.00 Incl. Rural Delivery. Please note We Don't Ship To PO Boxes!

*Please note: if your shipping goes above $6 at checkout, please get in contact with our customer care team and they will be happy to reimburse you the excess amount.

NEW ZEALAND DELIVERY TIME FRAMES

We aim to dispatch all orders within 24 hours between Monday - Friday. Once dispatched, delivery can be expected within 2-3 working days. More rural areas in New Zealand may take anywhere between 3 - 5 working days.

Due to a high volume of orders during the sale period including Boxing Day sale and the public holiday dates in New Zealand, we anticipate a 3 - 5 business day delay to the dispatch of all orders. Our warehouse and online customer service teams are working extra hard to get your orders out the door and respond to your emails. 

Please note that dispatch estimates do not include processing or shipment times from our shipping carriers; Post Haste.

Deliveries take place Monday - Friday.

Once the courier has picked up your order from a Flo & Frankie store, you'll be emailed a tracking number so that you can follow the journey of your parcel.

We use Post Haste for the majority of New Zealand deliveries.

DELAYS DURING SALES PERIODS

Please note that during our sale/promotional events such as Black Friday and Christmas, delivery may be longer than the specified delivery times.

BULKY ITEMS

Bulky items can be a bit tricky when it comes to delivery. If this is the case it will be identified in the product description and is excluded from normal shipping costs, however we’ll contact you with a freight quote on your request.

DELIVERY COSTS | AUSTRALIA

Flat Rate Shipping | Australia $9.99

AUSTRALIA DELIVERY TIME FRAMES

We are currently partnered with DHL for international shipping to Australia.

We aim to dispatch all orders within 24 hours between Monday - Friday for orders received before 10am AEST.

Metro cities across Australia can expect delivery within a day excluding Perth and Cains which will take 1-2 days. Rural areas across Australia will take anywhere between 2-3 days.

To track your order, please visit : www.dhl.com/au-en/home/tracking

RETURNS

For all return queries, please visit our returns page.

STILL HAVE SOME QUERIES?

We’re here for you! You can contact us on:

EMAIL: customercare@floandfrankie.com

LIVE CHAT: www.floandfrankie.com

PHONE US: 3006233 or 027 265 1411

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