Being a New Zealand based company, if you are ordering internationally you may be subject to import duties and taxes. We recommend getting in touch with your local customs office for more information on your country's customs charges.
Unfortunately once an order has been placed and confirmed, we are unable to cancel this. Of course, if you decide to return this once you receive it is no problem, please make sure that your item fits our returns policy before posting back.
You will need to get in touch directly with the courier provider to open a query and claim your lost parcel. This is why we recommend track and trace as the parcel is your responsibility until it is delivered to our return depot.
If you qualify for a refund and paid for your order via the LayBuy/Afterpay/Zip app you may need to allow 5 additional working days for your refund to be processed. The app will process the payment back onto the debit or credit card linked to your account and they will adjust or cancel your payment schedule as necessary. This payment is subject to LayBuy, Zip and Afterpay's processing times.
When a return is processed, the details go to the original customer details the order was placed under. You will need to get in touch with the person who gifted the item to you, or alternatively provide their details.
Store credits are able to purchase all items on our online domain from sale to full price, fashion to homewares. Gift cards (physical and online) are the only items unable to be purchased using a store credit.
To use your store credit, select the person icon on the header of our website. After signing in, you will be able to view your account details. Select ‘store credit’ followed by ‘redeem for discount’, from here you can select to redeem either a partial or full amount.
You will be provided with a unique code which will automatically be applied when moving to the checkout stage in your cart.
We recommend only redeeming your credit when you are ready to use it towards an order to avoid the code deactivating.
If you are signed in and your credit is not showing under your account details, this may be due to it being on your in store account. Unfortunately at this time, your online and instore accounts are not merged however we are absolutely able to transfer vouchers from either account.
The E-Gift card will be sent directly to your email where you can decide to forward through to your lucky friend or print out to gift in-person. This can only be redeemed online. (not instore) This giftcard is perfect for a last min gift!
Physical Gift card
Our physical gift card is beautifully wrapped in a white envelope by one of our lovely staff members, so that it arrives ready to be given to your special someone. The gift card can be redeemed in any of our boutiques, or online. Please note this takes 2-5 working days to get to you or your recipient’s door.