How much is shipping?
- Free nationwide delivery in New Zealand on all orders over $80.
- For orders under $80, a flat rate of $6 applies for all New Zealand addresses.
- $25 flat rate on all Australian orders. (Please note Flo&Frankie are not responsible for any customs duties you may charged on international orders to Australia – please check with your local customs agency for further information on this.)
How long will my order take to arrive?
- We aim to shop all your parcels within 24-48 hours, please allow 5-7 days for delivery. Most of the time it arrives a lot faster than this - yay!
- Taking into consideration COVID's impact on the courier system, the delivery timeframe may vary. If you do have any concerns our friendly customer care team are here to follow up on any queries around parcel needs.
How do I track my order?
- You will receive an email when your parcel has been picked and packed ready for it's journey to your front door.
- When your parcel has been assigned a tracking number you will receive an email with a copy of this, please note the link will activate with the tracking information when the parcel has had its first pick up scan. (we recommend allowing a day before getting in touch if your tracking link has no information, it can sometimes take 24 hours to show).
- You can keep an eye on the status of your order the link provided.
Are the parcels signature required?
- Yes, all our parcels are signature required, however please keep in mind if you are rural, your parcel will not require a signature as per the rural delivery service.
- Due to COVID having an impact on the courier service, we have found that delivery drivers are now able to leave a parcel if there is a safe place is accessible.