Help Center

SHIPPING 

How much is shipping? We’re absolutely over the moon that you’ve decided to shop with us, and to help , our little gift to you during the 4 week isolation period in NZ, is free shipping, use the code  'FREESHIPPING' at the checkout  for anywhere in New Zealand!

Bulky items can be a bit tricky when it comes to delivery. If this is the case it will be identified in the product description and is excluded from normal shipping costs, however we’ll contact you with a freight quote on your request.

Do you ship internationally? Our delivery system is not set up to do international delivery just yet, but don’t fret! We’re happy to accept overseas orders from Australia... just flick us an email and we’ll get back to you, as all parcels vary with weight and postage. We’re sorting out our international shipping system as we speak!

ORDER PROCESSING

How long until my order is dispatched? Orders are dispatched Monday to Friday (we like that our store room relaxes on the weekend too), within one day of your order and will take 2 to 4 days to reach you. 

During peak seasons, such as Christmas, shipping may be a bit slower with presents flying out the door! Orders placed on public holidays will be sent out within the next two working days.

AVAILABLITY

We endeavour to make sure all website stock is always up to date, however, on the very rare occasions that those divinely popular items happen to sell in-store at the same time as you've purchased it online, we promise we will do everything in our power to fulfill your order or ensure you are fully refunded and compensated for our mistake! After all we are here for you and really want to make sure every experience shopping with us is the best it can be... please don't hesitate to contact us at shop@floandfrankie.com with any questions.

We stock a large variety of brands on our site, so fits may vary. Please use the following size chart as a guide only when selecting your size.

Remember if the product doesn't fit, we're happy to exchange it within 30 days of you receiving the package. See our Returns & Exchanges page for more info.

RETURNS AND EXCHANGES FOR ONLINE ORDERS

We put a lot of love and care into the gorgeous products we select for online and in store and want you to adore your purchase! But we understand sometimes things just aren’t quite right…

CLICK HERE to find out more about our Returns & Exchanges Policy.

GIFT WRAPPING

Who doesn’t love receiving a parcel on their doorstep, filled with flo&frankie goodness?

All charming purchases will be wrapped and packaged with love and care, but if you would like some divine gift wrapping for someone a bit special please just let us know in the delivery info section. It’s true, this is a free service from us, to you.

GIFT CARDS

We're thrilled you'd like to share the Flo love with someone... e gift cards can be bought here.

PRICING AND PAYMENT

Pricing is in local New Zealand dollars ($NZ) and includes gst of 15%.

What payments do you accept? We accept major credit cards for online payment (Visa and Mastercard). All our payments are processed via a third party, ANZ eGate. This payment gateway meets the payment card industry data security standards using 3-D secure and is PCI Level 1 compliant.

Are my details safe? Call us ‘over protective’, but we want you to be assured any information you share with us (such as payment details) is totally private and confidential. We want you to feel safe while enjoying your online shopping experience... We’ve got your back!

Now, don’t forget, we think life should be full of sweet surprises, so Flo & Frankie sale offers may pop up at any time! Prices on products are taken from the time of purchase, and sale prices that are applied at a later date than your time of purchase aren’t applicable - just to keep things fair for all our lovely Flo customers.

Do you have a question that wasn't answered here? Contact us here, and we'll do what we can to get to the bottom of it for you,

Love,
The Flo Family xx