Shipping & Delivery

Shipping Costs

We’re absolutely over the moon that you’ve decided to shop with us, and to help you indulge in all things exciting, fun and of course pretty, our little gift to you is free shipping when you spend over $80 with us, for anywhere in New Zealand!

For orders under $80 a shipping cost of $6 applies – just a wee bribe for the postman to deliver to the right house!

Bulky items can be a bit tricky when it comes to delivery. If this is the case it will be identified in the product description and is excluded from normal shipping costs, however we’ll contact you with a freight quote on your request.

Our delivery system is not set up to do international delivery just yet, but don’t fret! We’re happy to accept overseas orders from Australia... just flick us an email and we’ll get back to you, as all parcels vary with weight and postage. We’re sorting out our international shipping system as we speak!

Order Processing

Orders are dispatched Monday to Friday (we like that our store room relaxes on the weekend too), within one day of your order and will take 2 to 4 days to reach you. During peak seasons, such as Christmas, shipping may be a bit slower with presents flying out the door! Orders placed on public holidays will be sent out within the next two working days.

Availability

We endeavour to make sure all website stock is always up to date, however, on the very rare occasions that those divinely popular items happen to sell in-store at the same time as you've purchased it online, we promise we will do everything in our power to fulfill your order or ensure you are fully refunded and compensated for our mistake! After all we are here for you and really want to make sure every experience shopping with us is the best it can be... please don't hesitate to contact us at shop@floandfrankie.com with any questions.

If you've got to the end of the checkout process and timed out or reached an error when trying to purchase your goodies on the ANZ eGate, the items you tried to purchase may have dropped out of your bag or even dropped off the website completely when you go back to purchase them again. But wait, don't fret! This is simply the website holding your goodies for you so that they don't get snatched up by someone else. To fix this problem simply give us a call in-store (call 09 529 1871) and we will make them available for purchase again... plus we'll double check you haven't already paid for them (just for your own piece of mind)!