Our biggest sale yet is on now!

Shipping & Delivery

Shipping Costs

We offer free shipping to all New Zealand addresses over $80. If you order is below that amount we charge $6.

Bulky items can be a bit tricky when it comes to delivery. If this is the case it will be identified in the product description and is excluded from normal shipping costs, however we’ll contact you with a freight quote on your request.

Order Processing

Orders are dispatched Monday to Friday (we like that our store room relaxes on the weekend too). *Please allow 1-2 days for dispatch and 2-5 days for your gorgeous parcel to reach you (Depending on Central or Rural Delivery). During peak seasons, such as Christmas, shipping may be a bit slower with presents flying out the door! Orders placed on public holidays will be sent out within the next two working days.

Availability

We endeavour to make sure all website stock is always up to date, however on the very rare occasions that those divinely popular items happen to sell in-store at the same time as you've purchased it online, we promise we will do everything in our power to fulfill your order or ensure you are fully refunded and compensated for our mistake! After all we are here for you and really want to make sure every experience shopping with us is the best it can be... please don't hesitate to contact us at customercare@floandfrankie.com with any questions.

If you've got to the end of the checkout process and timed out or reached an error when trying to purchase your goodies on the ANZ eGate, the items you tried to purchase may have dropped out of your bag or even dropped off the website completely when you go back to purchase them again. But wait, don't fret! This is simply the website holding your goodies for you so that they don't get snatched up by someone else. To fix this problem simply give us a call in-store (call 027 265 1411) and we will make them available for purchase again... plus we'll double check you haven't already paid for them (just for your own peace of mind)!