Shipping & Delivery
Tuesday 24th September
- We are aiming to ship all essential items within 1-3 working days, however please be mindful that the courier drivers’ main focus is still on essential business collections and deliveries.
- Due to the priority over essentials, social distancing requirements, and increased demand to deliver to residential addresses, present delivery timeframes are now extended. This is out of our control if your delivery is a little later than expected!
TO WAIT or NOT TO WAIT – that is the question!
It’s your choice – TO WAIT and look forward with great anticipation, or request SHIP NOW for any essential items, whatever you feel most comfortable with.
Just select the shipping option ‘I’M HAPPY TO WAIT’ (bless) if you’d rather. We fully understand that everyone’s circumstances are different, from your local climate to your personal and family needs, so it’s your call.
Now available in Level 3!
Click & Collect is an easy way to shop that gives you the flexibility of ordering online, along with the convenience of a quick pickup from your closest Flo & Frankie store! Plus, Click & Collect can be applied to your order for no additional charge. We endeavour to have your goodies ready in 24 hours! Please note we do stock hundreds of different brands in each store, and we have a limited amount of stock for each item. Your click and collect order will only be available if all items are in stock in the selected store. To make sure if the store you are wanting to collect from has the items you are after, check the ‘Store Availability’ table under the ‘Add To Cart’ button. Too easy!
Free shipping when you spend over $80 within New Zealand.
In Level 3 restrictions we will be offering Free deliver on orders over $30
Flat Rate Shipping | Rest of New Zealand $6.00 incl. rural delivery And yes we deliver to PO Boxes!
Orders placed on weekdays before 11am will begin processing same day, however orders that fall after 11am we will begin processing straight away but may not get picked up by our delivery drivers. Orders placed on Friday after 11 am NZT will begin processing the following Monday.
We aim for to dispatch your parcel in 24 hours (however can take up to 48hours due to availability of stock and other considerations). Please allow couriers allow 1-2 days for delivery. (Please note that delays in courier times are out of our control. Estimated delivery times are to be used as a guide)
* During busy promotional periods it is possible we will be unable to meet the above times and we will have delays. We will still endeavour to ship your order as soon as possible.
Deliveries take place Monday to Friday. Once the courier has picked up your order from a Flo & Frankie store, you'll be emailed a tracking number so that you can follow the journey of your parcel.
We use Post Haste for the majority of New Zealand deliveries.
Bulky items can be a bit tricky when it comes to delivery. If this is the case it will be identified in the product description and is excluded from normal shipping costs, however we’ll contact you with a freight quote on your request.
Flat Rate Shipping | Australia $25.00
Orders for Australia take 2-3 working days to dispatch. Deliveries take place Monday to Friday and will take 8-10 working days to arrive. Please note that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates (please see further information below)
We’re here for you! You can contact us
Live Chat: www.floandfrankie.com
Phone us: 300 6233 or 027 265 1411
Monday - Friday: 9am - 5pm