Shipping & Delivery
Free nationwide delivery on all orders over $80.
For orders under $80, a flat rate of $6 applies for all NZ addresses.
Bulky items can be a bit tricky when it comes to delivery. If this is the case it will be identified in the product description and is excluded from normal shipping costs, however we’ll contact you with a freight quote on your request.
We understand you might be in a pickle and need to get your order asap, if this is the case, please call us to see if we can offer a click and collect option for you before you place your online order, to confirm we have the stock in right now.
Our delivery system is not set up to do international delivery just yet, but don’t fret! We’re happy to accept overseas orders from Australia... just flick us an email and we’ll get back to you, as all parcels vary with weight and postage. We’re sorting out our international shipping system as we speak!
Safety: Orders are being packed and sent in a safe, hygienic, non-contact way. We have minimal staff doing so, who are following the Government's safety regulations and social distancing guidelines. Rest assured, your safety and the safety of our amazing Flo team is our priority at this time.
Orders are dispatched Monday to Friday (we like that our store room relaxes on the weekend too. *Please allow 1-2 days for dispatch and 2-5 days for your gorgeous parcel to reach you (Depending on Central or Rural Delivery) During peak seasons, such as Christmas, shipping may be a bit slower with presents flying out the door! Orders placed on public holidays will be sent out within the next two working days.
We endeavour to make sure all website stock is always up to date, however, on the very rare occasions that those divinely popular items happen to sell in-store at the same time as you've purchased it online, we promise we will do everything in our power to fulfill your order or ensure you are fully refunded and compensated for our mistake! After all we are here for you and really want to make sure every experience shopping with us is the best it can be... please don't hesitate to contact us at firstname.lastname@example.org with any questions.
If you've got to the end of the checkout process and timed out or reached an error when trying to purchase your goodies on the ANZ eGate, the items you tried to purchase may have dropped out of your bag or even dropped off the website completely when you go back to purchase them again. But wait, don't fret! This is simply the website holding your goodies for you so that they don't get snatched up by someone else. To fix this problem simply give us a call in-store (call 09 529 1871) and we will make them available for purchase again... plus we'll double check you haven't already paid for them (just for your own piece of mind)!