For all online orders to standard addresses in New Zealand and Australia, the Christmas delivery cut-off was Thursday, 19th December, at 11:55 PM.

Orders will be shipped via NZ Post (New Zealand) and DHL (Australia). While we will do our absolute best to ensure your goodies arrive on time, please note that we cannot guarantee delivery before Christmas for orders placed after the cut-off date.

Thank you for your understanding!

Please check NZ POST / DHL directly 

FREE SHIPPING

Free shipping when you spend over $80 within New Zealand.

*Does not apply to gift cards or credits

DELIVERY COSTS

Flat Rate Shipping | Rest Of New Zealand $6.00 Incl. Rural Delivery. Please note we do not ship to P.O boxes!

NEW ZEALAND DELIVERY TIME FRAMES

We aim to dispatch all orders within 24 hours between Monday - Friday. Once dispatched, delivery can be expected within 1-2 working days. More rural areas in New Zealand may take anywhere between 2-3 working days.

Due to a high volume of orders during sale periods and the public holiday dates in New Zealand, we anticipate a 3-5 business day delay to the dispatch of all orders. Our warehouse and online customer service teams are working extra hard to get your orders out the door and respond to your emails. 

Please note that dispatch estimates do not include processing or shipment times from our shipping carriers; NZ Post.

Deliveries take place Monday - Friday.

Once the courier has picked up your order from a Flo & Frankie store, you'll be emailed a tracking number so that you can follow the journey of your parcel.

We use NZ Post for the majority of New Zealand deliveries.

BULKY ITEMS

Bulky items can be a bit tricky when it comes to delivery. If this is the case it will be identified in the product description and is excluded from normal shipping costs, however we’ll contact you with a freight quote on your request.

FREE SHIPPING

Free shipping when you spend over $100 within Australia.

*Does not apply to gift cards or credits

DELIVERY COSTS

Flat Rate Shipping | Australia $9.99

AUSTRALIA DELIVERY TIME FRAMES

We are currently partnered with DHL for international shipping to Australia.

We aim to dispatch all orders within 24 hours between Monday - Friday for orders received before 10am AEST.

Metro cities across Australia can expect delivery within 1 day excluding Perth and Cairns which will take 1-2 days. Rural areas across Australia will take anywhere between 2-3 days.

To track your order, please visit : www.dhl.com/au-en/home/tracking

DELIVERY COSTS

Flat Rate Shipping | International (not inc. Australia) $25

DELIVERY TIME FRAMES

We are currently partnered with DHL for international shipping.

We aim to dispatch all orders within 24 hours between Monday - Friday for orders received before 12pm NZST.

To track your order, please visit : www.dhl.com/au-en/home/tracking