Terms & Conditions

Sale on Sale Terms & Conditions

Sale on Sale launches at 6 AM Friday 2nd February and ends Tuesday 6th February 11.59 PM. The offer is for a further 20% off all sale fashion clothing only as featured online and in-store at time of the promotion. Prices are as shown. Limited stock available. Extra 20% off does not include sale accessories, sale beauty and sale home.

ONLINE CODES

During the Boxing Day and Summer Sale Promotion (starting 30th December - 7th February), please note that online codes will not be applicable during this high-demand period. The suspension period begins on Sunday 24th December 8 PM, and concludes on 7th February 10 AM. We appreciate your understanding and encourage you to take advantage of our exciting offers off fashion, homeware and accessories during this time. 

SHIPPING

Due to a high volume of orders during the sale period including Boxing Day sale and the public holiday dates in New Zealand, we anticipate a 3 - 5 business day delay to the dispatch of all orders. Our warehouse and online customer service teams are working extra hard to get your orders out the door and respond to your emails. 

Please note that dispatch estimates do not include processing or shipment times from our shipping carriers; Post Haste.

RETURNS

Online

You may return full priced items purchased in key promotional sales including Black Friday and Boxing Day sale (this excludes Sale on Sale items) within 14 days for a Store Credit, or exchange in-store.

All Sale on Sale items (further reduced sale items)  purchased during promotional periods in-store are not able to be returned and are considered final sale - please choose carefully we do not offer exchanges, credits or refunds on sale products

In store

As you have had the opportunity to try an item on in-store, the below Terms & Conditions apply:

Anything purchased under promotional periods e.g. Black Friday and boxing Day sale (excluding Sale on Sale) can be returned within 14 days for a Store Credit, or exchange in-store.

All Sale on Sale items (further reduced sale items)  purchased during promotional periods in-store are not able to be returned and are considered final sale - please choose carefully we do not offer exchanges, credits or refunds on sale products

Cancellation

Once an order has been placed it unfortunately cannot be cancelled... however, if your feeling some serious buyers remorse (which, we can't exactly relate to at all... because we happen to think every item we stock is an absolute must-have!) then please get in contact with our team at customercare@floandfrankie.com who can help you exchange your item for something else – after all, we’re here for you and want to totally love your goodies.

Warrantees and Guarantees

Flo & Frankie is a New Zealand company which means you are covered under the New Zealand Consumer Law – just for your own peace of mind.

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets minimum standards for products to be sold at Flo & Frankie.  Therefore, if you receive something of a low quality or faulty, you have the right to return the item.

Fair Trading Act 1986

This is designed to protect you from being misled due to false advertising.  It applies to all aspects of promotion and the sale of goods and services, including: pricing, origin of the product, availability of products in stock, sales techniques and meeting the New Zealand safety standards.