Terms & Conditions

MID-WINTER SALE 

Our Mid-Winter Sale runs from 6:00pm 19th June to 11:59pm 21st July 2024. During this period, enjoy up to 60% discount on selected styles. Prices and offers are as shown as featured online. Please note that the offer is valid only on specific styles and cannot be combined with other promotions or discounts. Excludes homeware, accessories, footwear and all gifts. Due to the high volume of demand, we cannot guarantee the availability of stock during offer period. Prices are final as marked. Standard return and exchange policies apply to sale items. Flo & Frankie reserves the right to amend these terms at any time. As per our standard Return Policy for Sale items, all clothing purchased in the Winter Sale are eligible for a credit (not refund) or exchange.

Free shipping when you spend over $120 within New Zealand’ *Does not apply to gift cards or credits

SHIPPING

Please be advised that due to the upcoming public holiday, there may be delays in the processing and shipping of orders. We kindly ask for your understanding and patience during this time as our fulfilment team may experience higher volumes and reduced operating hours. 

Due to a high volume of orders during the sale period and the public holiday dates in New Zealand, we anticipate a 3 - 5 business day delay to the dispatch of all orders. Our warehouse and online customer service teams are working extra hard to get your orders out the door and respond to your emails. 

Please note that dispatch estimates do not include processing or shipment times from our shipping carriers; Post Haste.

RETURNS

Online

You may return full priced items purchased in key promotional sales including Black Friday and Boxing Day sale (this excludes Sale on Sale items) within 14 days for a Store Credit, or exchange in-store.

All Sale on Sale items (further reduced sale items)  purchased during promotional periods online are eligible for a credit or exchange (not a refund) within 7 days of delivery.

In store

As you have had the opportunity to try an item on in-store, the below Terms & Conditions apply:

Anything purchased under promotional periods e.g. Black Friday and Boxing Day sale (excluding Sale on Sale) can be returned within 14 days for a Store Credit, or exchange in-store.

All Sale on Sale items (further reduced sale items)  purchased during promotional periods in-store are not able to be returned and are considered final sale - please choose carefully we do not offer exchanges, credits or refunds on sale products

Cancellation

Once an order has been placed it unfortunately cannot be cancelled... however, if your feeling some serious buyers remorse (which, we can't exactly relate to at all... because we happen to think every item we stock is an absolute must-have!) then please get in contact with our team at customercare@floandfrankie.com who can help you exchange your item for something else – after all, we’re here for you and want to totally love your goodies.

Warrantees and Guarantees

Flo & Frankie is a New Zealand company which means you are covered under the New Zealand Consumer Law – just for your own peace of mind.

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets minimum standards for products to be sold at Flo & Frankie.  Therefore, if you receive something of a low quality or faulty, you have the right to return the item.

Fair Trading Act 1986

This is designed to protect you from being misled due to false advertising.  It applies to all aspects of promotion and the sale of goods and services, including: pricing, origin of the product, availability of products in stock, sales techniques and meeting the New Zealand safety standards.

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