Terms & Conditions
AFTERPAY SALE
Take a Further 25% Off Sale Items
Early access to this promotion is available to Flo Family/VIP members online only from 4:00 pm NZST on Wednesday, 12 August 2026.
The offer is available to all customers online and in Flo & Frankie retail stores in New Zealand from Thursday, 13 August 2026, until 11:59 pm NZST on Sunday, 16 August 2026, unless extended or withdrawn earlier.
The promotion is available online at floandfrankie.com and in Flo & Frankie retail stores in New Zealand, including our Outlet stores and online Outlet collection, subject to the offers outlined below.
Offer Details
- Customers receive an additional 25% off already reduced sale items.
- Discount is automatically applied at checkout online and in-store.
- Offer applies to sale items only.
- Full-price styles are excluded from this promotion.
- Pre-order styles are excluded from this promotion.
- Gift cards are excluded from this promotion.
- Flo & Frankie Outlet stores and the online Outlet collection continue to offer up to 60% off as per standard Outlet pricing.
- During the Afterpay Sale, customers receive an additional 25% off already discounted Outlet sale items.
- Discount is automatically applied at checkout online and in participating Outlet stores.
- "Up to 60% off" refers to the maximum markdown available on selected Outlet styles and is not increased by this promotion — the extra 25% applies on top of existing Outlet pricing.
- This Outlet offer applies to Outlet stock only and is not additional to the New Zealand storewide offer above.
- Not all products, styles, colours or sizes are included.
- Pre-order styles are excluded from this promotion.
- Gift cards are excluded from this promotion.
Exclusions & Discount Stacking
This promotion cannot be used in conjunction with any other offer, discount, promotion, voucher, loyalty reward, or promotional code unless explicitly stated.
During the promotional period:
- All discount codes are disabled online and in-store.
- Birthday vouchers are not valid for use.
- Flo Family rewards, loyalty credits, referral codes, influencer codes, or any other promotional incentives are not valid.
No price adjustments will be made on purchases placed prior to the promotional period, and offers cannot be applied retrospectively.
Outside of this, all items remain eligible for refund or exchange in accordance with our standard returns policy.
This promotion is not redeemable for cash, not transferable, and cannot be exchanged for store credit.
Discounts are subject to availability, and Flo & Frankie does not guarantee stock availability during the promotional period.
Returns & Exchanges
All fashion items purchased during the Afterpay Sale are eligible for a full refund or exchange in accordance with our Returns Policy.
Any approved refund or exchange will reflect the discounted purchase price paid, not the original ticketed price.
If an item purchased using this promotional discount is returned, the discount value will not be reinstated or reissued in any form.
General
Promotional pricing is valid only during the stated promotional window. Prices and markdown levels may vary across different promotional periods.
This promotion is subject to Flo & Frankie's General Terms & Conditions, as well as our Delivery, Returns, and Privacy Policies, available at:
- https://floandfrankie.com/pages/terms-conditions
For any queries regarding this promotion, please contact our Customer Care team.
Early access to this promotion is available to Flo Family/VIP members online only from 4:00 pm NZST on Wednesday, 12 August 2026.
The offer is available to all customers online and in Flo & Frankie retail stores in Australia from Thursday, 13 August 2026, until 11:59 pm NZST on Sunday, 16 August 2026, unless extended or withdrawn earlier.
For Australian customers, promotional timing aligns with NZST and may reflect a time difference depending on the state or territory.
The promotion is available online at floandfrankie.com.au and in Flo & Frankie retail stores in Australia, including our Outlet stores and online Outlet collection, subject to the offers outlined below.
Afterpay Win Your Cart NZ (Promotion) - Terms and Conditions
- Entry is open to New Zealand residents 18 years and older.
- The Promotion starts at 12:01AM on 13/08/2026 NZST and closes at 11:59PM on 16/08/2026 NZST.
- To enter, check out your purchase in a single transaction using Afterpay at a Promotion Partner in-store or online, where you will be automatically entered into the draw. Minimum spend NZD$100.
- See below for full details.
- Entrants may enter more than once, and each entrant may win more than one prize.
- The prize draw will occur at 1:00PM on 21/08/2026 NZST, and a total of 50 winners will be notified by email.
- Each winner will receive NZD$200. Total prize pool value of NZD$10,000.
- Your Personal Information may be used by the Promoter and disclosed to third parties for various purposes (see below for full details).
- Afterpay may disqualify entries and entrants for a number of reasons, including if you breach these terms (see below for full details).
- Afterpay accepts no responsibility for: (i) late, lost or misdirected entries, (ii) prizes lost, misplaced or otherwise not delivered to a winner, (iii) errors (technical or human), technical failures or malfunctions except where caused by Afterpay's fraud, negligence or wilful misconduct, and (iv) any injury, sickness, death, or property loss or damage of any kind except where caused by Afterpay's fraud, negligence, or wilful misconduct.
- If the Promotion cannot be run as planned for any reason beyond the reasonable control of Afterpay, Afterpay may, subject to licensing authority approval, alter, cancel, terminate, modify or suspend the Promotion.
Promoter
The Promoter is Afterpay NZ Limited (NZBN 9429 046 246 837) at Level 11, 41 Shortland Street, Auckland, New Zealand.
Eligibility
1. Subject to the ineligibility criteria in clause 2 below, entry is open to New Zealand residents 18 years and older (Eligible Entrants).
2. Employees and other staff (and their immediate family members) of the Promoter or the Promotion Partners are ineligible to enter.
3. Entrants are subject to all applicable laws, and entries will be deemed void where prohibited by law.
4. By entering this Promotion, entrants agree to be bound by these terms and conditions. In case of any inconsistency between these terms and conditions and any other published material, these terms and conditions prevail.
Entry
1. The Promotion commences at 12:01AM on 13/08/2026 NZST and closes at 11:59PM on 16/08/2026 NZST (Promotion Period).
2. To be automatically entered into the draw, check out your purchase in a single transaction using Afterpay at a Promotion Partner in-store or online during the Promotion Period. Minimum spend NZD$100.
3. Eligible Entrants may enter more than once. An Eligible Entrant may be awarded more than one prize. All entries become the property of the Promoter for use by the Promoter without attribution or compensation.
4. Entries that the Promoter suspects to be fraudulent, incomplete, incorrect or misleading, or may damage the Promoter's reputation may be disqualified. Entrants who breach these terms and conditions may be disqualified. The Promoter accepts no responsibility for late, lost or misdirected entries.
5. It is the entrant's responsibility to notify the Promoter should their contact details change during the Promotion Period.
6. There is no fee to enter this Promotion.
Prizes and winning
1. The random prize draw will take place at 1:00PM on 21/08/2026 NZST at the Promoter's office at Level 11, 41 Shortland Street, Auckland, New Zealand.
2. There will be a total of 50 winners, who will be notified by email within 2 business days of the draw date on 21/08/2026.
3. Each winner will receive a prize of NZD$200 in the form of a cart refund applied to the winner's Afterpay account (Prize). The total prize pool value is NZD$10,000.
4. The Prize will be applied as follows:
a. where a winner has an outstanding Afterpay balance greater than NZD$200, the Prize will be automatically applied to reduce the winner's outstanding Afterpay balance by NZD$200;
b. where a winner has an outstanding Afterpay balance of less than NZD$200, the Prize will be applied to pay off the remaining outstanding Afterpay balance in full, and any residual funds from the Prize will be remitted to the card linked to the winner's Afterpay account; or
c. where a winner has no outstanding Afterpay balance, the Prize will be remitted in full to the card linked to the winner's Afterpay account.
5. Prizes are subject to any terms and conditions (which may be notified to the winner upon confirmation of the award of the prize).
6. If any prizes remain unclaimed after reasonable attempts to contact a winner, this will be published 30 days after the initial prize draw on 21/08/2026. A subsequent unclaimed prize draw will be conducted at 1:00PM on 21/09/2026 NZST at the same location and in the same manner as the initial prize draw. Any redraw winner will be notified by email within 2 business days of the unclaimed prize draw on 21/09/2026.
7. The Promoter may request reasonable identification from the winner to confirm their identity and eligibility to enter. Any failure to do so may result in disqualification.
8. The Promoter accepts no responsibility for prizes lost, misplaced or otherwise not delivered to the winner. If any prize or part of a prize becomes unavailable for reasons outside of the Promoter's control, the Promoter may substitute a prize of equal or greater value. Prizes are not transferable or redeemable for cash.
9. The Promoter's decision on any aspect of this Promotion is final and binding. No correspondence will be entered into.
10. No bonus prizes shall be awarded.
Marketing and privacy
1. Personal Information, for the purposes of the Privacy Act 2020 (NZ), means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
2. Entrants consent to their entry and Personal Information being used by the Promoter for marketing purposes. The Promoter may use, reproduce or modify the entry in any way without any further reference, payment or compensation to the entrant.
3. Personal information collected will be used in accordance with the Promoter's Privacy Policy (https://www.afterpay.com/en-NZ/privacy-policy). The Promoter may disclose Personal Information to other organisations (including third parties) for the purposes of conducting the Promotion, promotional, marketing, publicity, research and profiling. Entrants may access or change their personal information by contacting the Promoter by email at info@afterpay.com.au.
Other terms
1. These terms and conditions do not limit, modify or exclude consumer guarantees as provided in the Fair Trading Act 1986 (NZ) or the Consumer Guarantees Act 1993 (NZ). The Promoter may amend any of these terms and conditions if required to comply with applicable laws.
2. The Promoter accepts no responsibility for errors (technical or human), technical failures or malfunctions except where caused by the Promoter's fraud, negligence or wilful misconduct.
3. The Promoter accepts no responsibility for any injury, sickness, death, or property loss or damage of any kind except where caused by the Promoter's fraud, negligence, or wilful misconduct.
4. If the Promotion cannot be run as planned for any reason beyond the reasonable control of the Promoter, the Promoter may, subject to licensing authority approval, alter, cancel, terminate, modify or suspend the Promotion. The Promoter will use reasonable efforts to notify you should this occur by publishing a notice on its website.
5. If you wish to raise a dispute about how the Promoter conducts this Promotion please contact the Promoter by:
• Email: info@afterpay.com.au
• Mail: GPO Box 2269, Melbourne, VIC 3001, Australia
• Website: https://help.afterpay.com/hc/en-au/requests/new?ticket_form_id=900000083463
Afterpay Australia Pty Ltd ABN 15 169 342 947
https://www.afterpay.com/en-NZ/wincart
SHIPPING POLICY
Shipping Dispatch
We are currently partnered with NZ Post for all shipping across New Zealand. We aim to dispatch all orders within 24 hours between Monday - Friday.
Rural delivery will take a few extra days to receive as the parcel gets handed to a rural delivery driver where they then have 24-48 hours to deliver.
Tracking Partner
To track your order, please visit : https://www.nzpost.co.nz/tools/tracking
Order Fulfillments | Spilt Shipments
To get your items to you as quickly as possible, we may ship your order from different locations based on where each product is available. This means you might receive your order in multiple parcels.
Each shipment will come with its own tracking link so you can keep an eye on its journey, and you won’t be charged any extra for the split delivery.
If you have any questions or need a hand with your order, our Customer Care team is here to help just phone or email us.
RETURNS POLICY
Returns
At Flo & Frankie, we want you to shop with confidence, knowing that we’ve got your back!
- Items marked as FINAL SALE are already heavily discounted and cannot be returned or exchanged.
- A proof of purchase is required for all returns.
- For hygiene reasons, we cannot accept returns on lingerie, swimwear, and earrings.
- For further assistance, our friendly customer service team is available Monday to Friday, 9 AM – 5 PM.
Online Returns via Refundid Portal
If you’re not completely satisfied with your purchase, we’re here to help.
- Items can be returned via the Refundid Portal within 30 days of your purchase for an exchange or refund.
- Items must be unworn, with no signs of wear, and all original tags attached (shoes must be returned in their original box).
Online Purchase Refund Processing Time
We strive to process all refunds within 1-2 business days of receiving your request. However, during high-demand retail periods, such as holiday seasons or major sales events, processing times may be longer.
Once your refund has been processed, you will receive a confirmation email. Please note that the time it takes for the funds to appear in your account may vary depending on your payment provider.
If you have any questions or need further assistance, feel free to contact our customer support team.
In-Store Purchase Returns
If you have purchased an item in-store and wish to return it, you can return it to one of our physical store locations, please see here.
You can also send your in-store purchase back to the store by post. To arrange this, please complete our in-store returns form here.
Please ensure the item is in its original condition, with all tags attached, and accompanied by proof of purchase.
Refunds or exchanges will be processed in accordance with our return policy.
Returns for Full-Price Items
- Items purchased in-store or online at full price are eligible for an exchange or refund.
- Exchanges must be of equal or greater value.
- If exchanging for a higher-priced item, the customer must pay the difference.
- If exchanging for a lower-priced item, the difference will be refunded.
Returns for Sale Items
- Sale items can be exchanged in-store or returned for store credit or a refund, provided they meet the return conditions listed above.
- Discounted products include any items purchasedusing a discount code or duringa promotional period.
- Any exchanges must be of equal or greater value.
Cancellation Policy
If you need to cancel your order, please get in touch with our Customer Care team as soon as possible:
Email: customercare@floandfrankie.com
Phone:
NZ: 0800 452 149
AU: 0483 980 982
Be sure to include your order number and the reason for cancellation in your message.
Please note:
Orders can only be cancelled if they have not yet been fulfilled.
If your order has already been fulfilled, you’ll need to follow our Returns Policy once it arrives
COMPETITIONS
Mother’s Day Giveaway – Terms & Conditions
Flo & Frankie Ltd is the promoter of this giveaway.
Entry is open to residents of New Zealand and Australia aged 18 years and over. Employees of Flo & Frankie Ltd, their immediate families, and associated agencies are not eligible to enter.
The giveaway commences when published and closes at the time and date specified in promotional material. Entries received after this time will not be considered.
To enter, participants must follow @floandfrankie on Instagram, like the competition post, tag a friend in the comments, and complete the sign-up form via the official giveaway landing page. No purchase is necessary to enter.
One (1) winner will be selected at random. The winner will receive a $3,000 Flo & Frankie shopping spree, to be shared with a person of their choice, along with a virtual personal styling session. The total prize value is $3,000 NZD or AUD, depending on the winner’s location.
The prize is not transferable, exchangeable, or redeemable for cash. The styling session will be conducted virtually and is subject to availability.
The winner will be notified via Instagram comment and or direct message. If the winner does not respond within three (3) days of notification, the prize will be forfeited and a redraw will take place. The Promoter’s decision is final and no correspondence will be entered into.
The Promoter reserves the right to verify the validity of entries and to disqualify any entrant who tampers with the entry process or does not comply with these Terms and Conditions.
The Promoter assumes no responsibility for any technical malfunction, delay, or failure that may affect entry into the giveaway, or for any loss or damage incurred as a result of participation or acceptance of the prize.
By entering, entrants agree to receive marketing communications from Flo & Frankie. Personal information will be used in accordance with Flo & Frankie’s Privacy Policy. Entrants may unsubscribe at any time.
This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram. Entrants acknowledge that they are providing their information to Flo & Frankie Ltd and not to Instagram.
Flo & Frankie reserves the right to amend these Terms and Conditions at any time.
Girls Night Getaway - Terms & Conditions
Promoter: Flo & Frankie Ltd (“the Promoter”).
1. Eligibility
Entry is open to New Zealand and Australian residents aged 18 years or over. No purchase, entry fee, or payment is necessary to enter.
Employees of Flo & Frankie Ltd, its related companies, and their immediate families, as well as participating agents or associated agencies, are ineligible to enter.
The Promoter reserves the right to verify the validity of entries and disqualify any that do not comply with these Terms & Conditions.
2. How to Enter
To enter the Girls Night Getaway Giveaway, entrants must:
1. Follow @floandfrankie on Instagram.
2. Tag their bestie or partner in the comments of the giveaway post.
3. Sign up via the link provided in the Flo & Frankie Instagram bio.
Entry is automatic once all three steps have been completed.
3. Competition Period
The competition commences on Friday 31st October on the @floandfrankie Instagram account and closes at 11:59 PM Friday 7th October.
Entries received after this time will not be eligible.
The winner will be drawn and contacted on Monday 10th November via the @floandfrankie Instagram page.
4. Prize Details
One winner will receive the Girls Night Getaway Prize, valued at over $2,000, including:
- 1 night at QT Sydney (for two people in November)
- Dinner at Totti’s Merivale - $250 voucher (Sydney)
- A $200 Mecca voucher
- $1,000 Flo & Frankie store credit
Total prize value: approximately $2,000 AUD/NZD.
Transport to and from Sydney, travel insurance, and any additional costs are not included in the prize and are the sole responsibility of the winner.
The prize is not transferable, cannot be exchanged for cash, and must be taken as offered. Accommodation and dinner bookings are subject to provider availability and conditions.
5. Winner Selection and Notification
The winner will be selected at random by Flo & Frankie Ltd on the date specified in the giveaway post.
The winner will be contacted via a private message on instagram from the @floandfrankie account.
If the winner does not respond within 3 days of contact, the prize will be forfeited and a new winner may be drawn.
The Promoter’s decision is final, and no correspondence will be entered into.
6. General Conditions
The Promoter is not responsible for any technical difficulties, errors, or interruptions that may affect entry or participation in the giveaway. The Promoter also accepts no responsibility for any injury, loss, or damage incurred by entrants in connection with this competition or any prize awarded.
7. Privacy
Entrants’ personal information is collected solely for the purpose of administering this giveaway and contacting the winner, unless the entrant opts in to receive further communication from Flo & Frankie. Personal data will be handled in accordance with Flo & Frankie’s Privacy Policy.
8. Instagram Disclaimer
This promotion is in no way sponsored, endorsed, or administered by, or associated with, Instagram. By entering, you acknowledge that you are providing your information to Flo & Frankie Ltd and not to Instagram.
9. Delivery
Flo & Frankie store credit will be added to your account, vouchers for Mecca and Totti’s will be emailed to the winner and the QT night will be organised directly with the winner for a date in November.
Instagram Competitions
Flo & Frankie Ltd is the promoter of this competition.
These Terms and conditions are effective for all Instagram accounts/activity setup and managed by Flo & Frankie. These accounts include but are not limited to Flo & Frankie (https://www.instagram.com/floandfrankie) Flo’s Home (https://www.instagram.com/flos.home).
Entry is open to New Zealand and Australian residents only unless otherwise specified. No purchase entry fee, or payment is necessary to enter this competition. Entrants must follow the relevant Instagram account for any given competition and comment as directed in the competition instructions. Entry into the competition is automatic upon commenting and tagging.
The Promoter, its employees and their immediate families, participating agents and their associated agencies are ineligible to enter. The Promoter reserves the right to verify the validity of entries.
Competition commences when posted on the Instagram page and closes at the time stated in post copy. Entries received after this closing time will be ineligible for entry.
Winners will be selected at random by Flo & Frankie Ltd. The winners will be drawn on the date specified on the competition post. Attempts will be made to notify the winners via replying to the winning competition entry comment asking the winner to private message the Instagram account running the competition. If the winner does not respond via private message within 3 days after Flo & Frankie makes contact then the prize is forfeited and a further draw(s) will be conducted. The promoters’ decision is final and no correspondence will be entered into. The prize is not transferable and cannot be exchanged or redeemed for cash.
The winner(s) will receive the prize stated in post copy.
The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to or alteration of entries. The Promoter assumes no responsibility for any injury or damage to participants or any other person’s computer related to or resulting from participation in or down-loading any materials in this competition.
The Promoter (and not Instagram) collects entrants’ personal information in order to conduct the competition. If the information requested is not provided, the entrant may not participate in the competition.
This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram. You understand that you are providing your information to Flo & Frankie - not to Instagram. The information you provide will only be used for drawing and contacting the winners of the promotion, except for entrants who have agreed to receive further communication from Flo & Frankie.
Flo & Frankie reserves the right to update or change these terms and conditions at any time, at which time any changes applied would be applicable to any competition starting on or after the updated date.
Prizes which require posting (Homewares) will only be sent to a New Zealand address and no overseas addresses will be accepted as a delivery address unless otherwise stated in post.
Influencer Discount Codes
Discount codes provided as part of an influencer collaboration are valid for online use only at floandfrankie.com.
Codes are valid for a one-time use per customer and apply to full-price fashion items only. Excludes all accessories, footwear, homeware, gifts, and sale items. Offer is not available in conjunction with any other promotion, unless otherwise stated.
Discount codes are not redeemable for cash and cannot be applied to the purchase of gift cards or previous orders. Due to high demand, Flo & Frankie cannot guarantee stock availability while the code is active. Applicable refunds or exchanges will reflect the discounted purchase price shown on your receipt, not the original ticketed price.
Offer is subject to Flo & Frankie’s General Terms & Conditions, as well as our Delivery, Returns, and Privacy policies, all available at floandfrankie.com
For any queries regarding influencer discount codes, please contact our Customer Care team directly.
DISCOUNT CODES
Exclusive Return Discount
A little treat from us to you. Enjoy your exclusive offer online only.
Valid for 14 days from the date this email was sent.
Valid online only at floandfrankie.com & floandfrankie.com.au.
Minimum spend $150. One use per customer.
Full-price items only; excludes sale, gift cards, and pre-orders. Not to be used with any other offer.
Welcome Discounts
We're so glad you're here! Enjoy a discount off your first order as a little welcome gift from us to you.
- Online only
- No minimum spends required
- One-time use per customer
- Not valid on sale items
Anniversary Discount
Happy 1-year anniversary with us! We’re so grateful to have you in our community.
- Online only
- 10% off your order
- Minimum spend of $65.00 NZD
- One-time use per customer
- Full priced items only & excludes sale, gift cards and pre-orders
Happy 2-year anniversary with us! We’re so grateful to have you in our community.
- Online only
- 20% off your order
- Minimum spend of $80.00 NZD
- One-time use per customer
- Full priced items only & excludes sale, gift cards and pre-orders
Leave a Review Discount
Thanks for sharing your feedback! Your thoughts help us grow, and your discount is our way of saying thanks.
- Valid for Online Order Only
- 10% Off your entire order & 15% Off your entire Order (Photo included)
- Minimum spend of $80.00 NZD
- One-time use per customer
- Cannot be combined with other discount offers
- Valid for 90 days from the date issued
Birthday Discount
Happy Birthday! Celebrate your special day with $50 off – because you deserve to feel fabulous.
The Birthday Voucher is valid for one single online transaction only at floandfrankie.com or floandfrankie.com.au. The voucher is redeemable on full-price items only and is activated when the minimum spend of $150 is met in a single transaction. Pre-order items are excluded.
The voucher is strictly one-time use. It is non-refundable, non-transferable and cannot be exchanged for cash, credit or any other benefit. The voucher cannot be applied retrospectively to previous purchases.
If any item purchased using the Birthday Voucher is returned for a refund, the voucher will not be reinstated, reissued, credited or refunded in whole or in part. Any refund processed will reflect the amount paid by the customer after the voucher discount has been applied.
The voucher is valid for 30 days from the date of issue. Expired vouchers will not be extended or replaced under any circumstances.
Influencer Discount
Spotted us on your fave influencer's feed? Enjoy a special treat just for you – use their code at checkout to get a discount on your order. It's our way of saying thanks for joining the Flo & Frankie Family!
- Online only
- No minimum spend required
- One-time use per customer
All promotional discounts are non-transferable, not redeemable for cash, and subject to change at any time at our discretion. Please refer to individual emails or messages for specific code details and expiry dates.