SHIPPING

We are currently partnered with DHL for international shipping to Australia.

We aim to dispatch all orders within 24 hours between Monday - Friday for orders received before 10am AEST.

Metro cities across Australia can expect delivery within 1 day excluding Perth and Cairns which will take 1-2 days. Rural areas across Australia will take anywhere between 2-3 days.

To track your order, please visit : www.dhl.com/au-en/home/tracking

RETURNS

We want you to be able to shop confidently, knowing we’ve got your back! 

• Items can be returned within 30 days for an exchange or refund. 
• Items must be unworn with no signs of wear and tags attached (shoes must be in original box) 
• Items marked as FINAL SALE are already heavily discounted and not eligible for a refund or exchange. 

Online purchases:

• Please allow 1-2 working days for refunds to be processed.

T&Cs – the boring stuff:

• You’ll need your Proof of purchase 
• Sorry, for hygiene reasons, no returns on lingerie, swimwear and earrings 

For further assistance, our friendly customer service team can help you with your return from 9am to 5pm, Monday to Friday.

Email: customercare@floandfrankie.com

Cancellation

Once an order has been placed it unfortunately cannot be cancelled... however, if your feeling some serious buyers remorse (which, we can't exactly relate to at all... because we happen to think every item we stock is an absolute must-have!) then please get in contact with our team at care@floandfrankie.com.au who can help you exchange your item for something else – after all, we’re here for you and want to totally love your goodies.