Hi Mishi,
Thank you so much for your feedback, and we're really sorry to hear about the issue with your jacket.
We’d be happy to reimburse you for the $35 repair cost. Please email us at customercare@floandfrankie.com with your bank account details, and we’ll get that sorted for you as soon as possible.
Thanks again for bringing this to our attention — we really appreciate your support!
Warm regards,
The Flo & Frankie Team