Returns & Exchanges

We put a lot of love and care into the gorgeous products sent out to wonderful friends like you and want you to adore your purchase! But we understand sometimes things just aren’t quite right…

If you’re unhappy with your order for any reason we'd love to fix it for you so please email us at shop@floandfrankie.com and we will get back to you with what steps to take next.

Conditions of Return

Items usually need to be returned within 30 days of you receiving the product; however, our priority is to make sure you, as our lovely customer, are totally happy with your purchase so we take returns and exchanges on a case-by-case basis. We only ask that you please keep everything in its original condition (unused and with no signs of wear) and bring your receipt or invoice with you as proof of purchase.

Where Can I Return Items?

You can make returns at any of our Auckland Locations: 

  • 2 Nuffield St, Newmarket
  • 5 High Street, Auckland City
  • 79 Ponsonby Road, Ponsonby, Auckland City
  • Milford Shopping Centre, North Shore

Here, you can talk to some of our Flo & Frankie family who will happily help you find an exchange item, help you find different sizes or colours, or provide a refund.

Return By Post

We are happy for you to return damaged or broken goods via post, or exchange clothing that may be the wrong size or colour. Please email shop@floandfrankie.com or call us in-store on 09 529 1871 and we will help sort this out for you. We will deliver your exchange product to you as fast as possible, refund the cost of the product or give you a store credit. Unfortunately, we can't refund the original postage or shipping cost if you've changed your mind unless the product arrives faulty or broken in which case we'll be shouting the extra shipping costs!