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People Pillar

People Pillar

We’ve built this pillar with the belief that everyone is worthy of love and that together the POWER OF KINDNESS can make a whole lot of difference in this world.

Share & Care Nepal / Tearfund New Zealand

Our Flo Gives Back project in Nepal stemmed from our  mission:

TO EMPOWER AND SUPPORT VULNERABLE WOMEN AND CHILDREN GLOBALLY.

To help us achieve this mission we’ve carefully sourced and designed a number of products where 15% of the sale price goes to helping vulnerable women in need in Nepal, through Tear Fund New Zealand’s partnership with Share & Care Nepal.

Check out the impact here:  2018 Impact2019 Impact. THANK YOU for joining our giving revolution and helping change the lives of these women in need in Nepal. Find out more about our Flo Gives Back project here.

Flo Family in Nepal in 2018, visiting Share & Care's work.

VisionFund

Thanks to YOU amazing customers, $3,000 was raised in 2017 to support women in developing countries start businesses, to give them a better future! 20% of the sales from all Christmas decorations and cards, were donated to make this happen. Together we supported Visionfund.org, to help them in their goal to work with communities in the villages of Chauk and Yenangyaung, to strengthen economic resilience, through better environmental management and farmer engagement. For more info, watch the VisionFund Impact video here.

Charity Water

As of 2019, Flo & Frankie began supporting Charity Water, by giving a monthly donation, to help the fight against the Global Water Crisis. 663 million people in the world live without clean water - that's nearly 1 in 10 people worldwide! Charity Water work with local experts and community members to find the best sustainable solution in each place where they work. Read on of their stories from the field here.

#FloGoesPink for the Breast Cancer Foundation

For the last two years, we have held a collection in store, encouraging customers to add a donation with their purchase, to help support the Breast Cancer Foundation. With 1 in 9 women being affected by this in Aotearoa, we felt this is such an important issue. We’ll continue to do this collection every October during Breast Cancer Awareness Month.

Mental Health Foundation

In 2019 on Pink Shirt Day, the team participated by inviting customers to give a donation with their purchase, to this worthy cause. This day is used to raise awareness about bullying, and to share aroha among the nation, especially those suffering from mental illness. As a business we chose to match the donations by the same amount. Going forward, we’ll make this an annual tradition.

Dunedin women's Refuge

The Te Whare Pounamu Dunedin Women's Refuge host a sample sale to fundraise money in order to aid their provision of some of the most difficult but necessary services for our society. We've loved being a part of this by supplying them with high quality seconds and samples they can then onsell a sample sale with all proceeds going to the Refuge for the last 2 years. 

Product sourcing

We love choosing brands with aroha (love), and whakawhanaunga (relationships) at the core of their business. Our supporting-communities section includes products and brands that give back, using one of the following practices: (1) donating a portion of their profits to a cause, (2) using a buy one, give one scheme, (3) volunteering their time, or (4) empowering and training local artisans to improve their livelihoods. You can shop away to your heart's content knowing that your purchase has a positive impact on someone or somewhere on this Earth.

Pre Order FAQ

What is a pre-order?

A pre-order allows you to reserve an item before it becomes available for general sale. It’s the best way to secure your size and style before they sell out!

How do I place a pre-order?

Shop as normal, eligible items will be clearly marked as Pre-Order. Just add to cart and check out like usual. We’ll take care of the rest! 

When will I be charged?

Your card will be charged at the time you place your pre-order, securing your item ahead of release.

Can I cancel or change my pre-order?

Yes! You can cancel your pre-order any time before it ships. Just click the link below to manage your order:

Manage My Order
Please note: Once your item has shipped, it follows our Returns Policy.

Can I combine pre-order items with in-stock items?

Absolutely! Just note they will be shipped separately:

In-stock items ship right away

Pre-order items ship once available
You’ll only be charged once for shipping (if applicable).

Why does my checkout look different?

You may notice a slightly different checkout experience for pre-orders. That’s because we partner with Purple Dot, a trusted pre-order platform, to help us manage this process smoothly.

What happens if there’s a delay with my pre-order?

While rare, delays can happen. If your estimated shipping date changes, we’ll contact you right away and give you the option to wait or cancel for a full refund. 

Will pre-order items ever sell out?

Yes! Pre-order stock is limited. Once it's gone, items will be marked as Sold Out. We recommend ordering early to avoid missing out.

Can I return a pre-ordered item?

Yes, pre-orders are fully returnable under our Returns Policy

Need more help?

We’re here for you: customercare@floandfrankie.com

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