COVID19 UPDATE for Level 3

Where to Shop

Our Ponsonby, Commercial Bay, Westfield Newmarket, Flo’s Home and Milford stores will be open for Click and Collect, alternatively you can get your gorgeous parcel delivered straight to your doorstep!

Our Christchurch store is open and we will be doing thorough and frequent store cleanings, hand sanitiser on entry, and social distancing. We want to do everything we can to keep both our fantastic customers and our lovely team safe.⁠ When entering our stores please ensure you scan in with the COVID tracer app.

Our amazing online store will be operating in full force with a wide selection of items (and deals!) to choose from. As always, we will be packing your fabulous orders with the utmost care.

Click & Collect

Click & Collect is an easy way to shop that gives you the flexibility of ordering online, along with the convenience of a quick pickup from your closest Flo & Frankie store! Collection operates from 10am to 5.00pm.
Please note we do stock hundreds of different brands in each store, and we have a limited amount of stock for each item. Your click and collect order will only be available if all items are in stock in the selected store. To make sure if the store you are wanting to collect from has the items you are after, check the ‘Store Availability’ table under the ‘Add To Cart’ button. Too easy!
If the multiple items you are after are not all in the one store, you have the option of regular delivery to your home or doing separate orders for pickup/delivery. We want to make sure that you get everything you are wanting, so please reach out to us if you have any questions.
Once your order is placed, you will receive an initial confirmation email to verify your order. As soon as your order is ready for collection, within one to two working days, we will send you an additional email to let you know that it’s time to pick up!
Please bring your order confirmation, along with a photo ID for collection, and our fabulous sale staff will quickly bring your items to you to complete your Click & Collect order.

Click & Collect Location Rules

Commercial Bay
The closest entry is via Lower Albert Street.  Collection point is at Security Sign-in Location between Cali Press and Storm tenancies in the main laneway.
 Enter the mall keeping a safe distance. 
Customers can enter Milford Shopping Centre and approach the door of non-essential stores. Customers cannot physically enter non-essential stores.
Our lovely store manager will give you a call when you order is ready for pickup and give you a time window of when you can come in to collect


When shopping with us, please help us to not pop our precious bubbles by joining us in doing the following...
Contact tracing - please sign in whether you're in our Merivale Store or doing a contactless Click & Collect.
Sanitiser - please use on arrival and departure
Social distancing - please keep 2 metres between each other
Contactless payment - Please use paywave

Our team will be regularly washing and sanitising their hands, cleaning the store regularly and following social distancing requirements.
Your safety and the safety of our team is our priority, so please don’t come into our store.

Thank you

We are so proud to be part of such a caring and loving community and I thank you all from the bottom of my heart for your ongoing support. You have buoyed us with your love and generosity and helped make our dreams come true over the last 6 years and with your continued support, will continue for the future to come.
Stay safe and well dear friends
Love, Chrissy xx