How Do I Send Back My Return?

To ensure your parcel arrives back to us safely, we recommend using a track and traced postage service. Flo suggests Returnit.co.nz for an easy online courier booking service to have your return collected from your address.

You can return your items in-store or post back to our PO Box address. Online returns are processed at our Returns Office during business hours Mon-Fri, from 9am-5pm.  Please send it to the address below: 

Flo & Frankie ATTN Returns Office

PO Box 137072, Parnell 1052

To ensure your parcel arrives back with us safely, we recommend using a track and traced postage service.

Note, orders returned in-store for a refund will be sent to our returns office for processing, please allow 1-2 business days for this to be processed once received.