House of Chocolate
Starting from humble beginnings we are now New Zealand's most innovative and creative chocolate company. We use supreme quality ingredients to create unique chocolate experiences for all to enjoy.
Shipping & Delivery
Free shipping when you spend over $120 within New Zealand.
*Does not apply to gift cards or credits
Flat Rate Shipping | Rest of New Zealand $6.00 incl. rural delivery. Please note we don't ship to PO Boxes!
Due to a high volume of orders during the sale period including Boxing Day sale and the public holiday dates in New Zealand, we anticipate a 3 - 5 business day delay to the dispatch of all orders. Our warehouse and online customer service teams are working extra hard to get your orders out the door and respond to your emails.
Please note that dispatch estimates do not include processing or shipment times from our shipping carriers; Post Haste.
Deliveries take place Monday - Friday.
Once the courier has picked up your order from a Flo & Frankie store, you'll be emailed a tracking number so that you can follow the journey of your parcel.
We use Post Haste for the majority of New Zealand deliveries.
Bulky items can be a bit tricky when it comes to delivery. If this is the case it will be identified in the product description and is excluded from normal shipping costs, however we’ll contact you with a freight quote on your request.
Flat Rate Shipping | Australia $25.00
Orders for Australia take 2-3 working days to dispatch. Deliveries take place Monday to Friday and will take 8-10 working days to arrive. Please note that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates (please see further information below)
We’re here for you! You can contact us
Email: customercare@floandfrankie
Live Chat: www.floandfrankie.com
Phone us: 300 6233 or 027 265 1411
Monday - Friday: 9am - 5pm
