- Midi length - Elasticated waistband - Ruffle detailing Foxwood has been a proud sponsor of The Geelong Kokoda Program in Australia since 2014. The program aims to address a number of prevalent youth issues including, family violence, homelessness, anti-social behaviour and suicide. Australian owned and operated, this brand ensures their production practices are ethical and fair and in accordance with their strong code of conduct.
We stock a large variety of brands on our site, so fits may vary. Please use the following size chart as a guide only when selecting your size.
Remember if the product doesn't fit, we're happy to exchange it within 30 days of you receiving the package. See our Returns & Exchanges page for more info.
Shipping & Delivery
All orders over $80 are cost $6 to ship to all New Zealand addresses.
Bulky items can be a bit tricky when it comes to delivery. If this is the case it will be identified in the product description and is excluded from normal shipping costs, however we’ll contact you with a freight quote on your request.
Our delivery system is not set up to do international delivery just yet, but don’t fret! We’re happy to accept overseas orders from Australia... just flick us an email and we’ll get back to you, as all parcels vary with weight and postage. We’re sorting out our international shipping system as we speak!
Safety: Orders are being packed and sent in a safe, hygienic, non-contact way. We have minimal staff doing so, who are following the Government's safety regulations and social distancing guidelines. Rest assured, your safety and the safety of our amazing Flo team is our priority at this time.
Orders are dispatched Monday to Friday (we like that our store room relaxes on the weekend too. *Please allow 1-2 days for dispatch and 2-5 days for your gorgeous parcel to reach you (Depending on Central or Rural Delivery) During peak seasons, such as Christmas, shipping may be a bit slower with presents flying out the door! Orders placed on public holidays will be sent out within the next two working days.
We endeavour to make sure all website stock is always up to date, however, on the very rare occasions that those divinely popular items happen to sell in-store at the same time as you've purchased it online, we promise we will do everything in our power to fulfill your order or ensure you are fully refunded and compensated for our mistake! After all we are here for you and really want to make sure every experience shopping with us is the best it can be... please don't hesitate to contact us at email@example.com with any questions.
If you've got to the end of the checkout process and timed out or reached an error when trying to purchase your goodies on the ANZ eGate, the items you tried to purchase may have dropped out of your bag or even dropped off the website completely when you go back to purchase them again. But wait, don't fret! This is simply the website holding your goodies for you so that they don't get snatched up by someone else. To fix this problem simply give us a call in-store (call 09 529 1871) and we will make them available for purchase again... plus we'll double check you haven't already paid for them (just for your own piece of mind)!
Returns & Exchanges
We put a lot of love and care into the gorgeous products we select for online and in store and want you to adore your purchase! But we understand sometimes things just aren’t quite right…
If you’re unhappy with your purchase for any reason we'd love to fix it for you. Please see our policy below to find out what to do if you have ordered from our online store, or alternatively, if you have purchased something from one of our stores.
CONDITIONS OF RETURNS AND EXCHANGES
Items need to be returned within 21 days of you receiving the product.
All items (purchased online or in store) must be returned in their original condition with all original tags attached (unused and with no signs of wear).
Proof of purchase must be provided in the form of your receipt for in store purchases or an invoice for online purchases. Please take note that only the manager on the day can approve returns and will only accept returns if these conditions are met.
ONLINE PURCHASE RETURNS AND EXCHANGES
Due to the nature of shopping online, whereby you don’t get the chance to try something on, we totally understand that an item might not look quite as you expected when choosing it from an image. Therefore, our returns and exchanges policy are slightly different when purchasing items online compared to purchasing items in store.
Change of mind for online orders: If you have changed your mind on an item that you have ordered online, we are happy to provide you with a refund. If you were looking for a different size/colour the best thing to do is hop back online and create a separate order. Please ensure you have met the
Conditions of Returns and Exchanges. Unfortunately we are not be able to arrange an exchange for you. If you want a replacement of any kind, please place a brand new order on our website or instore, and your refund will be processed for your previous order separately following our returns policy.
Faulty Items: For items that are deemed faulty (this doesn’t include items that have been damaged as a result of wear and tear) we are happy to provide you with a refund.
Online Cancellations & Order Amendments Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to: · Change of delivery address · Changes to colours and sizes · Adding or removing items · Applying discounts · Full order cancellations Please ensure all details provided are full and correct at the time of order placement.
IN STORE PURCHASE RETURNS AND EXCHANGES
Change of mind for purchases made in store
We are happy to provide you with either an exchange item or a credit if you have met the Conditions of Returns and Exchanges Refunds will not be given if you have had a change of mind if you have purchased in store as you have had the opportunity to view the style before purchasing.
Sale items purchased in store cannot be returned or exchanged due to change of mind. This is due to sale stock being limited and you have had the opportunity to view the item in store before purchasing.
Faulty Items: For items that are deemed faulty (this doesn’t include items that have been damaged as a result of wear and tear) we are happy to provide you with an exchange item, a store credit or a refund.
If you are unsure about our returns and exchanges policy or how to return something, please email us at firstname.lastname@example.org and we will get back to you with what steps to take next.
WHERE CAN I RETURN ITEMS?
If you have purchased online:
Online returns are processed at our Returns Office in business hours Mon-Fri, from 9am-5pm.
To return your items you will need to fill out our online returns form here and post to
Flo & Frankie ATTN Returns Office
Milford Shopping Centre,
24 Milford Road,
To ensure parcels arrive within the timeframe we highly recommend tracking your parcel. Please ensure you have filled out the online returns form before posting and don’t forget to put the tear off strip on the returns information sheet in your package!
Unfortunately, we can't refund the original postage or shipping cost if you've changed your mind unless the product arrives faulty or broken in which case we'll be shouting the extra shipping costs! Your refund will 5 working days, payment may take up to 7-10 days to appear in your bank account, depending on your bank. (During peak times and promotional periods this process may take longer)