4. Click & collect from Commercial Bay (you will be contacted when it's ready to pick up)
Or 6 payments over six weeks from $0.00 with
Or 4 payments over eight weeks from $0.00 with
Or 4 payments over six weeks from $0.00 with
Check in store availability
In Store Availability
Dates: Wednesday 19 August – Wednesday 26 August (depending on any further Government announcements)
Times: 9am-2pm daily (retailers can decide what times to operate within these times)
Pick Up Location: Airbridge on Level One at entry point into the Centre
Parking Access: We have agreed with Auckland Transport for 30 minutes free parking at Downtown Car Park to enable customers to park and collect items via the Airbridge connection
Pedestrian Access: Airbridge via the old PwC podium and stairs from Lower Albert Street
Management: Our Concierge team led by Luciano will manage the collection point and communicate with retailers when customers arrive to collect. Retailers will need to bring the items to our Concierge team at the pick up location.
Queues: Pick up, waiting and exit lanes will be set up with queuing decals on the floor to keep 2m distancing
Contact Tracing: Govt QR code tracing app will be present at the collection point for each customer to sign in
We stock a large variety of brands on our site, so fits may vary. Please use the following size chart as a guide only when selecting your size.
Remember if the product doesn't fit, we're happy to exchange it within 30 days of you receiving the package. See our Returns & Exchanges page for more info.
Shipping & Delivery
Free shipping when you spend over $120 within New Zealand.
Flat Rate Shipping | Rest of New Zealand $6.00 incl. rural delivery. Please note we don't ship to PO Boxes!
Due to a high volume of orders, we are experiencing longer than desired wait times. Our warehouse and online customer service teams are working extra hard to get your orders out the door and respond to your emails.
Please allow couriers 5-7 days for delivery. Please note that delays in courier times are out of our control. Estimated delivery times are to be used as a guide only.
Deliveries take place Monday - Friday. Once the courier has picked up your order from a Flo & Frankie store, you'll be emailed a tracking number so that you can follow the journey of your parcel.
We use Post Haste for the majority of New Zealand deliveries.
Bulky items can be a bit tricky when it comes to delivery. If this is the case it will be identified in the product description and is excluded from normal shipping costs, however we’ll contact you with a freight quote on your request.
Flat Rate Shipping | Australia $25.00
Orders for Australia take 2-3 working days to dispatch. Deliveries take place Monday to Friday and will take 8-10 working days to arrive. Please note that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates (please see further information below)