4. Click & collect from Commercial Bay (you will be contacted when it's ready to pick up)
Or 6 payments over six weeks from $0.00 with
Or 4 payments over eight weeks from $0.00 with
Or 4 payments over six weeks from $0.00 with
Dates: Wednesday 19 August – Wednesday 26 August (depending on any further Government announcements)
Times: 9am-2pm daily (retailers can decide what times to operate within these times)
Pick Up Location: Airbridge on Level One at entry point into the Centre
Parking Access: We have agreed with Auckland Transport for 30 minutes free parking at Downtown Car Park to enable customers to park and collect items via the Airbridge connection
Pedestrian Access: Airbridge via the old PwC podium and stairs from Lower Albert Street
Management: Our Concierge team led by Luciano will manage the collection point and communicate with retailers when customers arrive to collect. Retailers will need to bring the items to our Concierge team at the pick up location.
Queues: Pick up, waiting and exit lanes will be set up with queuing decals on the floor to keep 2m distancing
Contact Tracing: Govt QR code tracing app will be present at the collection point for each customer to sign in
We stock a large variety of brands on our site, so fits may vary. Please use the following size chart as a guide only when selecting your size.
Remember if the product doesn't fit, we're happy to exchange it within 30 days of you receiving the package. See our Returns & Exchanges page for more info.
Shipping & Delivery
Click & Collect is an easy way to shop that gives you the flexibility of ordering online, along with the convenience of a quick pickup from your closest Flo & Frankie store! Plus, Click & Collect can be applied to your order for no additional charge. We endeavour to have your goodies ready in 24 hours! Please note we do stock hundreds of different brands in each store, and we have a limited amount of stock for each item. Your click and collect order will only be available if all items are in stock in the selected store. To make sure if the store you are wanting to collect from has the items you are after, check the ‘Store Availability’ table under the ‘Add To Cart’ button. Too easy!
Free shipping when you spend over $80 within New Zealand.
Flat Rate Shipping | Rest of New Zealand $6.00 incl. rural delivery And yes we deliver to PO Boxes!
Orders placed on weekdays before 11am will begin processing same day, however orders that fall after 11am we will begin processing straight away but may not get picked up by our delivery drivers. Orders placed on Friday after 11 am NZT will begin processing the following Monday.
We aim for to dispatch your parcel in 24 hours (however can take up to 48hours due to availability of stock and other considerations). Please allow couriers allow 5-7 days for delivery. (Please note that delays in courier times are out of our control. Estimated delivery times are to be used as a guide)
* During busy promotional periods it is possible we will be unable to meet the above times and we will have delays. We will still endeavour to ship your order as soon as possible.
Deliveries take place Monday to Friday. Once the courier has picked up your order from a Flo & Frankie store, you'll be emailed a tracking number so that you can follow the journey of your parcel.
We use Post Haste for the majority of New Zealand deliveries.
Bulky items can be a bit tricky when it comes to delivery. If this is the case it will be identified in the product description and is excluded from normal shipping costs, however we’ll contact you with a freight quote on your request.
Flat Rate Shipping | Australia $25.00
Orders for Australia take 2-3 working days to dispatch. Deliveries take place Monday to Friday and will take 8-10 working days to arrive. Please note that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates (please see further information below)