Online Returns

We put a lot of love and care into the gorgeous products we select for online and in store and want you to adore your purchase! But we understand sometimes things just aren’t quite right.
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Unfortunately we are not able to arrange an exchange for you. If you would like a replacement of any kind, please place a new order and your refund will be processed for your previous order separately following our returns policy.

HOW TO MAKE A RETURN

SEND BY POST

Flo & Frankie
P O Box 31003
Milford
Auckland 0741
ATTN: Returns

Returns form

Please ensure the bottom tear off from the returns form is with your parcel. The processing of your refund will take up to 5 working days and payment may take up to 7 – 10 days to appear in your bank account depending on your bank. During peak times and promotional periods this process may take longer. Online returns are processed in normal business hours Mon – Fri, from 9am – 5pm.