free delivery on orders over $80 | free easy returns

other stuff

the fine print

 

OUR PROMISE TO YOU
We want to go above and beyond your expectations and our obligations under the Consumer Guarantee Act and Fair Trading Act.  It’s our promise to you to be open to any questions or queries you may have, and to work together.

We are owned by Chrissy C Collections Ltd and trade under Flo & Frankie. 

 

privacy policy


We are dedicated to protecting your privacy when shopping with us at Flo & Frankie.  We promise to only use the information you provide lawfully and you won’t receive any emails from us… unless of course you’d like to (which we promise will be fun and pretty for your inbox)  -  you can receive our newsletters for information on upcoming sales and promotions as well as keep on top of the latest in fashion and homewares!

Details such as your name, email and address are collected purely for delivery purposes and the processing of your order.  They will not be disclosed and will be kept strictly private... promise!

COOKIES! Apart from being a totally delicious and completely deserved treat from time to time, a cookie is a small file which asks permission to be placed on your computer's hard drive that helps us analyse how you lovely customers are using our website. We use cookies, not only as a side to tea and coffee, but to help us improve our website so that we can give you the ultimate shopping experience and tailor our website to fit your needs. These cookies in no way give us any access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer... but we regret to inform you that this may prevent you from taking full advantage of our website and the ultimate shopping experience that is awaiting you!


terms and conditions


Cancellation
Once an order has been placed it unfortunately cannot be cancelled... however, if your feeling some serious buyers remorse (which, we can't exactly relate to at all... because we happen to think every item we stock is an absolute must-have!) then please get in contact with our team at shop@floandfrankie.com who can help you exchange your item for something else - after all, we're here for you and want to totally love your goodies.

Warrantees and Guarantees
Flo & Frankie is a New Zealand company which means you are covered under the New Zealand Consumer Law – just for your own peace of mind.

Consumer Guarantees Act 1993 
The Consumer Guarantee Act sets minimum standards for products to be sold at Flo & Frankie.  Therefore, if you receive something of a low quality or faulty, you have the right to return the item.

fair trading act 1986 
This is designed to protect you from being misled due to false advertising.  It applies to all aspects of promotion and the sale of goods and services, including:  pricing, origin of the product, availability of products in stock, sales techniques and meeting the New Zealand safety standards.