We’re absolutely over the moon that you’ve decided to shop with us, and to help you indulge in all things exciting, fun and of course pretty, our little gift to you is free shipping when you spend over $80 with us, for anywhere in New Zealand!
For orders under $80 a shipping cost of $6 applies – just a wee bribe for the postman to deliver to the right house!
Bulky items can be a bit tricky when it comes to delivery. If this is the case it will be identified in the product description and is excluded from normal shipping costs, however we’ll contact you with a freight quote on your request.
Our delivery system is not set up to do international delivery just yet, but don’t fret! We’re happy to accept overseas orders from Australia... just flick us an email and we’ll get back to you, as all parcels vary with weight and postage. We’re sorting out our international shipping system as we speak!
Orders are dispatched monday to friday (we like that our store room relaxes on the weekend too), within one day of your order and will take 2 to 4 days to reach you. During peak seasons, such as Christmas, shipping may be a bit slower with presents flying out the door! Orders placed on public holidays will be sent out within the next two working days.
We endeavour to make sure all website stock is always up to date, however, on the very rare occasions that those divinely popular items happen to sell in-store at the same time as you've purchased it online, we promise we will do everything in our power to fulfill your order or ensure you are fully refunded and compensated for our mistake! After all we are here for you and really want to make sure every experience shopping with us is the best it can be... please don't hesitate to contact us at firstname.lastname@example.org with any questions.
If you've got to the end of the checkout process and timed out or reached an error when trying to purchase your goodies on the ANZ eGate, the items you tried to purchase may have dropped out of your bag or even dropped off the website completely when you go back to purchase them again. But wait, don't fret! This is simply the website holding your goodies for you so that they don't get snatched up by someone else. To fix this problem simply give us a call in-store (call 09 529 1871) and we will make them available for purchase again... plus we'll double check you haven't already paid for them (just for your own piece of mind)!
pricing and payment
Pricing is in local New Zealand dollars ($NZ) and includes gst of 15%.
We accept major credit cards for online payment (Visa and Mastercard). All our payments are processed via a third party, ANZ eGate. This payment gateway meets the payment card industry data security standards using 3-D secure and is PCI Level 1 compliant.
Call us ‘over protective’, but we want you to be assured any information you share with us (such as payment details) is totally private and confidential. We want you to feel safe while enjoying your online shopping experience... We’ve got your back!
Now, don’t forget, we think life should be full of sweet surprises, so Flo & Frankie sale offers may pop up at any time! Prices on products are taken from the time of purchase, and sale prices that are applied at a later date than your time of purchase aren’t applicable - just to keep things fair for all our lovely Flo customers.
returns and exchanges for online orders
We put a lot of love and care into the gorgeous products sent out to wonderful friends like you and want you to adore your purchase! But we understand sometimes things just aren’t quite right…
If you’re unhappy with your order for any reason we'd love to fix it for you so please email us at email@example.com and we will get back to you with what steps to take next.
Items usually need to be returned within 30 days of you receiving the product; however, our priority is to make sure you, as our lovely customer, are totally happy with your purchase so we take returns and exchanges on a case-by-case basis. We only ask that you please keep everything in its original condition with all tags on (unused and with no signs of wear) and bring your receipt or invoice with you as proof of purchase.
As we have 3 store locations, a quick and easy visit to us at either 2 Nuffield St (on the corner of Nuffield St and Remuera Rd), Newmarket; 5 High Street, Auckland City; 79 Ponsonby Road, Ponsonby or Milford Shopping Centre, North Shore is always welcomed if you want to return items directly to the shop. Here, you can talk to some of our Flo & Frankie family who will happily help you find an exchange item, help you find different sizes or colours, or provide a store credit or refund.
We are happy for you to return damaged or broken goods via post, or exchange clothing that may be the wrong size or colour. Please email firstname.lastname@example.org or call us in-store on 09 529 1871 and we will help sort this out for you. We will deliver your exchange product to you as fast as possible, refund the cost of the product or give you a store credit. Unfortunately, we can't refund the original postage or shipping cost if you've changed your mind unless the product arrives faulty or broken in which case we'll be shouting the extra shipping costs!
tracking my order
Our packages are sent by the lovely team at Apparel line. You’ll receive a tracking number via email so that you can track your order as it journeys over to you to make sure it arrives without a hitch!
Simply click the link here - http://login.apparelline.co.nz/trackparcel.htm to find out where your goodies are at!
We stock a large variety of brands on our site, so fits may vary.
Please use the following size chart as a guide only when selecting your size.
Remember if the product doesn't fit, we're happy to exchange it within 30 days of you receiving the package.
|(cms)||6 / XS||8 / S||10 / M||12 / L||14 / XL|
Who doesn’t love receiving a parcel on their doorstep, filled with flo&frankie goodness?
All charming purchases will be wrapped and packaged with love and care, but if you would like some divine gift wrapping for someone a bit special please just let us know in the delivery info section. It’s true, this is a free service from us, to you.